Returns & Exchanges
At Gold Urban, we are committed to your satisfaction and offer a hassle-free 30-day return policy for all unworn and original condition items. If you are not completely satisfied with your purchase, we make it easy to exchange your jewelry or receive a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the jewelry in its original packaging, including all certificates and promotional materials, to ensure the items are protected during transit.
Ship It Back
Affix the prepaid shipping label provided through our portal to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our quality assurance team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing