Frequently Asked Questions
Everything you need to know about your Gold Urban experience.
What materials are used in Gold Urban jewelry?
We use premium materials including 14k and 18k gold plating over high-grade stainless steel or brass, as well as solid gold options. Our pieces are designed to be durable and tarnish-resistant for daily wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original, unworn condition for a full refund or exchange.
Does your jewelry come with a warranty?
Yes, all Gold Urban jewelry is backed by a Lifetime Warranty against fading or breakage. If your piece loses its luster or breaks under normal wear, we will replace it for free.
How should I care for my jewelry?
To maintain the shine, we recommend wiping your jewelry with a soft cloth after use. Avoid direct contact with harsh chemicals, perfumes, and excessive moisture.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.